COVID 19

These are challenging times, having all been through a summer of fires and hailstorms in 2020, and now a worldwide health emergency. It is impossible to know the impact that his virus will have on Canberra, let alone our pets.

Kaleen Veterinary Hospital cares deeply about the wellbeing of our patients, clients and staff. Our standard practice is obviously to maintain high standards of cleanliness and disinfection in our hospital, and we have reviewed our protocols and procedures to make sure they are in line with advice from the health department and our veterinary association.

We can assure you that:

  • We will maintain our high standards of hospital in line with all current guidelines for best practice

  • We will increase access to alcohol-based hand rub for clients entering the clinic

  • We have upgraded our policy of hand hygiene for before and after every interaction with a patient or client within our clinic

  • We have upgraded the frequency with which we will clean all commonly touched objects in the clinic

  • We have implemented strict policies with regards to staff staying away from the clinic should they be experiencing suspect symptoms.

With this in mind, we ask that you consider the health and wellbeing of our staff, so they are not put at risk and subsequently put the function of the clinic at risk. So, we ask that:

  • If you are unwell and particularly if you are showing any symptoms of COVID-19 (coughing, fever, sore throat, lethargy or respiratory distress), please stay at home. We are still very happy to see our patients of course but urge you to have someone else to bring them to the clinic. If you cannot find someone else to bring your pet, please call us so we can help to find a suitable solution.

  • Please sanitise your hands when you enter the clinic.

  • You please practice physical distancing when possible once you are inside the clinic.

Wearing a mask inside the clinic is no longer mandatory, however if you are immunocompromised please let us know. Our staff would be more than happy to wear a mask for your safety.

These are unprecedented times and we all need to look after each other so that the risk we pose to others and the risk posed to us is minimized. If we can follow all these guidelines, hopefully we will be able to continue to look after our precious patients through these difficult times.