These are challenging times, having all been through a summer of fires and hailstorms and now a
worldwide health emergency. It is impossible to know the impact that his virus will have on
Canberra, let alone our pets.

Kaleen Veterinary Hospital cares deeply about the wellbeing of our patients, clients and staff. Our
standard practice is obviously to maintain high standards of cleanliness and disinfection in our
hospital, and we have reviewed our protocols and procedures to make sure they are in line with
advice from the health department and our veterinary association.

We can assure you that:

  • We will maintain our high standards of hospital in line with all current guidelines for best
  • We will increase access to alcohol-based hand rub for clients entering the clinic
  • We have upgraded our policy of hand hygiene for before and after every interaction with a
    patient or client within our clinic
  • We have upgraded the frequency with which we will clean all commonly touched objects in
    the clinic
  • We have implemented strict policies with regards to staff staying away from the clinic
    should they be experiencing suspect symptoms, had close contact with anyone testing
    positive for the virus or be returning from overseas travel

With this in mind, we ask that you consider the health and wellbeing of our staff, so they are not put
at risk and subsequently put the function of the clinic at risk. Unfortunately, we can’t provide this
essential service during home visits. So, we ask that:

  • If you are unwell and particularly if you are showing any symptoms of COVID-19 (coughing,
    fever, sore throat, lethargy or respiratory distress), please stay at home. We are still very
    happy to see our patients of course but urge you to have someone else to bring them to the
    clinic. If you cannot find someone else to bring your pet, please call us so we can help to find
    a suitable solution.
  • Please sanitise your hands at the door before you enter the clinic.
  • Wherever possible, please only have one person accompany the animal to the clinic. Leave
    children at home or in the car or outside where you can, so we are reducing the number of
    people contacting each other as much as possible.
  • When you arrive at the clinic, if possible, phone us to let us know you have arrived. Once we
    are ready to see you, we will either call you or come to get you.
  • You please practice social distancing once you are in the clinic.

These are unprecedented times and we all need to look after each other so that the risk we pose to
others and the risk posed to us is minimized. If we can follow all these guidelines, hopefully we will
be able to continue to look after our precious patients through these difficult times.

How your appointment will work

In light of our commitment to keeping our patients, clients and staff safe, we have made some changes to the way our appointments run:

  1. When you arrive, please stay in your car and call us on (02) 6241 4002 so we can check you in.
  2. The vet will then call you to discuss the reason for your visit
  3. The vet or a nurse will go out to collect your pet and bring them in for examination/vaccination etc
  4. The consult will continue as normal while you wait in your car
  5. The vet will then call you to discuss any concerns/treatment plans & finalise the consult over the phone
  6. The nurse will call you for payment over the phone
  7. Your pet will be returned to you with any medication, vaccination certificates or other things that might be applicable

Thank you for your cooperation.